Returns & Refund Policy

MyBabyPulse Refund Policy

At MyBabyPulse, we are dedicated to providing products that help monitor and ensure your baby's well-being. We believe in the effectiveness of our products and recommend using them for at least 14 days before considering a return. If you are not satisfied with your purchase after 14 days and within our 60-day money back guarantee, please contact us at support@mybabypulse.com.

Cancellation Policy

To make any changes or cancel your order, please notify us within 24 hours of placing it. After this period, the order will have entered the processing phase, and we may not be able to accommodate your request. If you cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money Back Guarantee

We are confident in our products and encourage you to try them for at least 14 days to experience their full benefits. If you are still not satisfied and wish to return the items, you may do so after 14 days and within the 60-day period covered by our money back guarantee. Please note that shipping fees (if applicable) are not refundable.

To initiate a return, please contact our support team by filling out the form on our Contact Us page or by emailing us directly at support@mybabypulse.com. To expedite your return, please provide your Order Number or the Name and Email Address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping, such as dented boxes, with the product in good condition, is not considered damage.

If your item arrives damaged, please notify us within 72 hours of delivery. To report a damaged item, please email us at support@mybabypulse.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order promptly, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's responsibility to ensure the correct shipping address is provided at checkout. If the address is incorrect and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or a refund.

Please note that we reserve the right to modify this Return & Refund Policy at any time. It is the customer's responsibility to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use MyBabyPulse products, customers indicate their acceptance of this Return & Refund Policy.